{"id":2704,"date":"2026-08-11T13:45:47","date_gmt":"2026-08-11T13:45:47","guid":{"rendered":"https:\/\/icon-gifts.store\/?page_id=2704"},"modified":"2026-08-11T13:47:16","modified_gmt":"2026-08-11T13:47:16","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/icon-gifts.store\/en\/returns-refunds\/","title":{"rendered":"Exchange &amp; Return Policy"},"content":{"rendered":"<section\n\t\t\tclass=\"ig-policy-page\"\n\t\t\tdir=\"rtl\"\n\t\t>\n\n\t\t\t<div class=\"ig-policy-container\">\n\n\n\t\t\t\t<!-- HEADER -->\n\n\t\t\t\t<header class=\"ig-policy-header\">\n\n\n\t\t\t\t\t<div class=\"ig-policy-breadcrumb\">\n\n\t\t\t\t\t\t<a href=\"https:\/\/icon-gifts.store\/en\/\">\n\t\t\t\t\t\t\tHome\n\t\t\t\t\t\t<\/a>\n\n\t\t\t\t\t\t<span>\/<\/span>\n\n\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\tReturns &amp; Refunds Policy\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t<\/div>\n\n\n\t\t\t\t\t<span class=\"ig-policy-eyebrow\">\n\n\t\t\t\t\t\tExchanges &amp; Returns\n\t\t\t\t\t<\/span>\n\n\n\t\t\t\t\t<h1>\n\n\t\t\t\t\t\tReturns &amp; Refunds Policy\n\t\t\t\t\t<\/h1>\n\n\n\t\t\t\t\t<p class=\"ig-policy-intro\">\n\n\t\t\t\t\t\tWe aim to deliver products that match the order at an appropriate quality level. Return conditions differ between ready-made products and products manufactured or customized to the client's request.\n\t\t\t\t\t<\/p>\n\n\n\t\t\t\t\t<span class=\"ig-policy-updated\">\n\t\t\t\t\t\tLast updated: 11 August 2026\n\t\t\t\t\t<\/span>\n\n\n\t\t\t\t<\/header>\n\n\n\n\t\t\t\t<!-- POLICY NAV -->\n\n\t\t\t\t<nav class=\"ig-policy-nav\">\n\n\n\t\t\t\t\t\n\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\thref=\"https:\/\/icon-gifts.store\/en\/privacy-policy\/\"\n\t\t\t\t\t\t\tclass=\"\"\n\t\t\t\t\t\t>\n\n\t\t\t\t\t\t\tPrivacy Policy\n\t\t\t\t\t\t<\/a>\n\n\n\t\t\t\t\t\n\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\thref=\"https:\/\/icon-gifts.store\/en\/shipping-policy\/\"\n\t\t\t\t\t\t\tclass=\"\"\n\t\t\t\t\t\t>\n\n\t\t\t\t\t\t\tShipping &amp; Delivery\n\t\t\t\t\t\t<\/a>\n\n\n\t\t\t\t\t\n\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\thref=\"https:\/\/icon-gifts.store\/en\/returns-refunds\/\"\n\t\t\t\t\t\t\tclass=\"is-active\"\n\t\t\t\t\t\t>\n\n\t\t\t\t\t\t\tReturns &amp; Refunds\n\t\t\t\t\t\t<\/a>\n\n\n\t\t\t\t\t\n\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\thref=\"https:\/\/icon-gifts.store\/en\/terms-conditions\/\"\n\t\t\t\t\t\t\tclass=\"\"\n\t\t\t\t\t\t>\n\n\t\t\t\t\t\t\tTerms &amp; Conditions\n\t\t\t\t\t\t<\/a>\n\n\n\t\t\t\t\t\n\n\t\t\t\t<\/nav>\n\n\n\n\t\t\t\t<!-- CONTENT -->\n\n\t\t\t\t<div class=\"ig-policy-layout\">\n\n\n\t\t\t\t\t<main class=\"ig-policy-content\">\n\n\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t<section class=\"ig-policy-section\">\n\n\n\t\t\t\t\t\t\t\t<h2>\n\n\t\t\t\t\t\t\t\t\t1. Non-Customized Products\n\t\t\t\t\t\t\t\t<\/h2>\n\n\n\t\t\t\t\t\t\t\t<div class=\"ig-policy-text\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<p>\n\t\t\t\t\t\tEligible non-customized products may be returned or exchanged\n\t\t\t\t\t\twithin <strong>14 days from the date of receipt<\/strong>\n\t\t\t\t\t\tunless a legally exempt case applies.\n\t\t\t\t\t<\/p>\n\n\t\t\t\t\t<p>\n\t\t\t\t\t\tThe product must be in its original condition, unused,\n\t\t\t\t\t\twith its original components and accessories where this is required\n\t\t\t\t\t\tby the nature of the product.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t<\/section>\n\n\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t<section class=\"ig-policy-section\">\n\n\n\t\t\t\t\t\t\t\t<h2>\n\n\t\t\t\t\t\t\t\t\t2. Customized and Printed Products\n\t\t\t\t\t\t\t\t<\/h2>\n\n\n\t\t\t\t\t\t\t\t<div class=\"ig-policy-text\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<p>\n\t\t\t\t\t\tProducts manufactured, or printed with a logo, name\n\t\t\t\t\t\tor design according to the client's specifications, are not eligible\n\t\t\t\t\t\tfor return due to a change of mind after customization has begun,\n\t\t\t\t\t\tprovided they match the approved specifications.\n\t\t\t\t\t<\/p>\n\n\t\t\t\t\t<p>\n\t\t\t\t\t\tThis does not affect the client's rights if the product\n\t\t\t\t\t\tis defective or does not match the approved specifications.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t<\/section>\n\n\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t<section class=\"ig-policy-section\">\n\n\n\t\t\t\t\t\t\t\t<h2>\n\n\t\t\t\t\t\t\t\t\t3. Defective or Non-Conforming Products\n\t\t\t\t\t\t\t\t<\/h2>\n\n\n\t\t\t\t\t\t\t\t<div class=\"ig-policy-text\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<p>\n\t\t\t\t\t\tIf you receive a defective product or one that does not match the agreed\n\t\t\t\t\t\tspecifications, please contact us as soon as you discover the issue.\n\t\t\t\t\t<\/p>\n\n\t\t\t\t\t<p>\n\t\t\t\t\t\tFor cases to which the statutory period applies,\n\t\t\t\t\t\tan exchange or return request may be processed within\n\t\t\t\t\t\t<strong>30 days from receipt<\/strong> or within\n\t\t\t\t\t\tthe longer period set by the applicable law or warranty.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t<\/section>\n\n\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t<section class=\"ig-policy-section\">\n\n\n\t\t\t\t\t\t\t\t<h2>\n\n\t\t\t\t\t\t\t\t\t4. Cases Where a Return May Not Be Accepted\n\t\t\t\t\t\t\t\t<\/h2>\n\n\n\t\t\t\t\t\t\t\t<div class=\"ig-policy-text\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<ul>\n\t\t\t\t\t\t<li>Customized products matching the approved specifications.<\/li>\n\t\t\t\t\t\t<li>Products that have been used or damaged through misuse.<\/li>\n\t\t\t\t\t\t<li>A product whose condition has changed in a way that prevents resale due to the client.<\/li>\n\t\t\t\t\t\t<li>Products whose nature excludes returns under the applicable law.<\/li>\n\t\t\t\t\t<\/ul>\n\n\t\t\t\t\t<p>\n\t\t\t\t\t\tNo exception applies in a way that reduces a mandatory right\n\t\t\t\t\t\tgranted to the client by law.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t<\/section>\n\n\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t<section class=\"ig-policy-section\">\n\n\n\t\t\t\t\t\t\t\t<h2>\n\n\t\t\t\t\t\t\t\t\t5. Order Cancellation\n\t\t\t\t\t\t\t\t<\/h2>\n\n\n\t\t\t\t\t\t\t\t<div class=\"ig-policy-text\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<p>\n\t\t\t\t\t\tYou may contact us to request order cancellation before\n\t\t\t\t\t\tpreparation or shipping begins.\n\t\t\t\t\t<\/p>\n\n\t\t\t\t\t<p>\n\t\t\t\t\t\tFor customized orders, cancellation may not be\n\t\t\t\t\t\tpossible after the design has been approved and production started, or the\n\t\t\t\t\t\tcosts already incurred may be deducted where\n\t\t\t\t\t\tthe law permits.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t<\/section>\n\n\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t<section class=\"ig-policy-section\">\n\n\n\t\t\t\t\t\t\t\t<h2>\n\n\t\t\t\t\t\t\t\t\t6. How to Submit a Return Request\n\t\t\t\t\t\t\t\t<\/h2>\n\n\n\t\t\t\t\t\t\t\t<div class=\"ig-policy-text\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<p>\n\t\t\t\t\t\tSend your request to:\n\t\t\t\t\t\t<a href=\"mailto:admin@icon-gifts.store\">\n\t\t\t\t\t\t\tadmin@icon-gifts.store\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/p>\n\n\t\t\t\t\t<p>\n\t\t\t\t\t\tPreferably attach:\n\t\t\t\t\t<\/p>\n\n\t\t\t\t\t<ul>\n\t\t\t\t\t\t<li>Order number.<\/li>\n\t\t\t\t\t\t<li>Product name.<\/li>\n\t\t\t\t\t\t<li>Reason for the return or exchange request.<\/li>\n\t\t\t\t\t\t<li>Clear photos in case of damage, defect or discrepancy.<\/li>\n\t\t\t\t\t<\/ul>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t<\/section>\n\n\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t<section class=\"ig-policy-section\">\n\n\n\t\t\t\t\t\t\t\t<h2>\n\n\t\t\t\t\t\t\t\t\t7. Refunds\n\t\t\t\t\t\t\t\t<\/h2>\n\n\n\t\t\t\t\t\t\t\t<div class=\"ig-policy-text\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<p>\n\t\t\t\t\t\tAfter the returned product is received and the order status reviewed,\n\t\t\t\t\t\tthe due refund is processed via the appropriate payment method\n\t\t\t\t\t\tand available procedures.\n\t\t\t\t\t<\/p>\n\n\t\t\t\t\t<p>\n\t\t\t\t\t\tAfter a refund is processed, the amount may take additional time to appear\n\t\t\t\t\t\tdepending on the bank or the payment service provider.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t<\/section>\n\n\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t<section class=\"ig-policy-section\">\n\n\n\t\t\t\t\t\t\t\t<h2>\n\n\t\t\t\t\t\t\t\t\t8. Corporate Orders\n\t\t\t\t\t\t\t\t<\/h2>\n\n\n\t\t\t\t\t\t\t\t<div class=\"ig-policy-text\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<p>\n\t\t\t\t\t\tFor corporate orders, large quantities and made-to-order products,\n\t\t\t\t\t\tthe quote or contract may include additional terms\n\t\t\t\t\t\trelating to samples, approval, cancellation and returns.\n\t\t\t\t\t<\/p>\n\n\t\t\t\t\t<p>\n\t\t\t\t\t\tThese terms form part of the agreement as long as they do not diminish\n\t\t\t\t\t\tany mandatory legal rights applicable to the transaction.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t<\/section>\n\n\n\t\t\t\t\t\t\n\n\t\t\t\t\t<\/main>\n\n\n\n\t\t\t\t\t<!-- SIDEBAR -->\n\n\t\t\t\t\t<aside class=\"ig-policy-aside\">\n\n\n\t\t\t\t\t\t<span class=\"ig-policy-aside__label\">\n\t\t\t\t\t\t\tNeed Help?\n\t\t\t\t\t\t<\/span>\n\n\n\t\t\t\t\t\t<h3>\n\t\t\t\t\t\t\tContact the Icon Gifts Team\n\t\t\t\t\t\t<\/h3>\n\n\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\tIf you have a question about an order or a specific policy,\n\t\t\t\t\t\t\tyou can contact us directly.\n\t\t\t\t\t\t<\/p>\n\n\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\thref=\"mailto:admin@icon-gifts.store\"\n\t\t\t\t\t\t\tclass=\"ig-policy-contact\"\n\t\t\t\t\t\t>\n\n\t\t\t\t\t\t\tadmin@icon-gifts.store\n\n\t\t\t\t\t\t<\/a>\n\n\n\t\t\t\t\t\t<div class=\"ig-policy-notice\">\n\n\t\t\t\t\t\t\t<strong>\n\t\t\t\t\t\t\t\tNote\n\t\t\t\t\t\t\t<\/strong>\n\n\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\tAny mandatory rights granted to the client by the\n\t\t\t\t\t\t\t\tapplicable law remain in force even\n\t\t\t\t\t\t\t\tif they are more protective than this policy.\n\t\t\t\t\t\t\t<\/p>\n\n\t\t\t\t\t\t<\/div>\n\n\n\t\t\t\t\t<\/aside>\n\n\n\t\t\t\t<\/div>\n\n\n\t\t\t<\/div>\n\n\t\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2704","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/icon-gifts.store\/en\/wp-json\/wp\/v2\/pages\/2704","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icon-gifts.store\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/icon-gifts.store\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/icon-gifts.store\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/icon-gifts.store\/en\/wp-json\/wp\/v2\/comments?post=2704"}],"version-history":[{"count":1,"href":"https:\/\/icon-gifts.store\/en\/wp-json\/wp\/v2\/pages\/2704\/revisions"}],"predecessor-version":[{"id":2705,"href":"https:\/\/icon-gifts.store\/en\/wp-json\/wp\/v2\/pages\/2704\/revisions\/2705"}],"wp:attachment":[{"href":"https:\/\/icon-gifts.store\/en\/wp-json\/wp\/v2\/media?parent=2704"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}