{"id":2706,"date":"2026-08-11T13:46:25","date_gmt":"2026-08-11T13:46:25","guid":{"rendered":"https:\/\/icon-gifts.store\/?page_id=2706"},"modified":"2026-08-11T13:47:35","modified_gmt":"2026-08-11T13:47:35","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/icon-gifts.store\/en\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"<section\n\t\t\tclass=\"ig-policy-page\"\n\t\t\tdir=\"rtl\"\n\t\t>\n\n\t\t\t<div class=\"ig-policy-container\">\n\n\n\t\t\t\t<!-- HEADER -->\n\n\t\t\t\t<header class=\"ig-policy-header\">\n\n\n\t\t\t\t\t<div class=\"ig-policy-breadcrumb\">\n\n\t\t\t\t\t\t<a href=\"https:\/\/icon-gifts.store\/en\/\">\n\t\t\t\t\t\t\tHome\n\t\t\t\t\t\t<\/a>\n\n\t\t\t\t\t\t<span>\/<\/span>\n\n\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\tShipping &amp; Delivery Policy\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t<\/div>\n\n\n\t\t\t\t\t<span class=\"ig-policy-eyebrow\">\n\n\t\t\t\t\t\tPreparation &amp; Delivery\n\t\t\t\t\t<\/span>\n\n\n\t\t\t\t\t<h1>\n\n\t\t\t\t\t\tShipping &amp; Delivery Policy\n\t\t\t\t\t<\/h1>\n\n\n\t\t\t\t\t<p class=\"ig-policy-intro\">\n\n\t\t\t\t\t\tWe are committed to preparing and delivering Icon Gifts orders to the highest possible standard, noting that production time varies according to product type, quantity and customization and printing requirements.\n\t\t\t\t\t<\/p>\n\n\n\t\t\t\t\t<span class=\"ig-policy-updated\">\n\t\t\t\t\t\tLast updated: 11 August 2026\n\t\t\t\t\t<\/span>\n\n\n\t\t\t\t<\/header>\n\n\n\n\t\t\t\t<!-- POLICY NAV -->\n\n\t\t\t\t<nav class=\"ig-policy-nav\">\n\n\n\t\t\t\t\t\n\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\thref=\"https:\/\/icon-gifts.store\/en\/privacy-policy\/\"\n\t\t\t\t\t\t\tclass=\"\"\n\t\t\t\t\t\t>\n\n\t\t\t\t\t\t\tPrivacy Policy\n\t\t\t\t\t\t<\/a>\n\n\n\t\t\t\t\t\n\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\thref=\"https:\/\/icon-gifts.store\/en\/shipping-policy\/\"\n\t\t\t\t\t\t\tclass=\"is-active\"\n\t\t\t\t\t\t>\n\n\t\t\t\t\t\t\tShipping &amp; Delivery\n\t\t\t\t\t\t<\/a>\n\n\n\t\t\t\t\t\n\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\thref=\"https:\/\/icon-gifts.store\/en\/returns-refunds\/\"\n\t\t\t\t\t\t\tclass=\"\"\n\t\t\t\t\t\t>\n\n\t\t\t\t\t\t\tReturns &amp; Refunds\n\t\t\t\t\t\t<\/a>\n\n\n\t\t\t\t\t\n\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\thref=\"https:\/\/icon-gifts.store\/en\/terms-conditions\/\"\n\t\t\t\t\t\t\tclass=\"\"\n\t\t\t\t\t\t>\n\n\t\t\t\t\t\t\tTerms &amp; Conditions\n\t\t\t\t\t\t<\/a>\n\n\n\t\t\t\t\t\n\n\t\t\t\t<\/nav>\n\n\n\n\t\t\t\t<!-- CONTENT -->\n\n\t\t\t\t<div class=\"ig-policy-layout\">\n\n\n\t\t\t\t\t<main class=\"ig-policy-content\">\n\n\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t<section class=\"ig-policy-section\">\n\n\n\t\t\t\t\t\t\t\t<h2>\n\n\t\t\t\t\t\t\t\t\t1. Order Processing Start\n\t\t\t\t\t\t\t\t<\/h2>\n\n\n\t\t\t\t\t\t\t\t<div class=\"ig-policy-text\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<p>\n\t\t\t\t\t\tOrder preparation begins after all required details are received,\n\t\t\t\t\t\tthe order is confirmed and the agreed payment requirements are met.\n\t\t\t\t\t<\/p>\n\n\t\t\t\t\t<p>\n\t\t\t\t\t\tFor ready-made products, preparation begins according to the\n\t\t\t\t\t\tstock availability at the time of the order.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t<\/section>\n\n\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t<section class=\"ig-policy-section\">\n\n\n\t\t\t\t\t\t\t\t<h2>\n\n\t\t\t\t\t\t\t\t\t2. Custom Orders\n\t\t\t\t\t\t\t\t<\/h2>\n\n\n\t\t\t\t\t\t\t\t<div class=\"ig-policy-text\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<p>\n\t\t\t\t\t\tProducts that include a custom logo, name, design or\n\t\t\t\t\t\tpackaging may require additional preparation time.\n\t\t\t\t\t<\/p>\n\n\t\t\t\t\t<p>\n\t\t\t\t\t\tThe actual production period begins after the design or digital sample\n\t\t\t\t\t\tis approved and the information required from the client is complete.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t<\/section>\n\n\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t<section class=\"ig-policy-section\">\n\n\n\t\t\t\t\t\t\t\t<h2>\n\n\t\t\t\t\t\t\t\t\t3. Delivery Time\n\t\t\t\t\t\t\t\t<\/h2>\n\n\n\t\t\t\t\t\t\t\t<div class=\"ig-policy-text\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<p>\n\t\t\t\t\t\tThe production and delivery period is an estimate determined\n\t\t\t\t\t\taccording to the product, quantity and delivery location, and it may appear at\n\t\t\t\t\t\torder completion or be agreed within the quote.\n\t\t\t\t\t<\/p>\n\n\t\t\t\t\t<p>\n\t\t\t\t\t\tNo timeframe is considered a binding final deadline unless\n\t\t\t\t\t\tit has been expressly confirmed in writing.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t<\/section>\n\n\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t<section class=\"ig-policy-section\">\n\n\n\t\t\t\t\t\t\t\t<h2>\n\n\t\t\t\t\t\t\t\t\t4. Shipping Fees\n\t\t\t\t\t\t\t\t<\/h2>\n\n\n\t\t\t\t\t\t\t\t<div class=\"ig-policy-text\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<p>\n\t\t\t\t\t\tShipping cost depends on the delivery location, the nature of the order,\n\t\t\t\t\t\tits size, weight and the shipping method.\n\t\t\t\t\t<\/p>\n\n\t\t\t\t\t<p>\n\t\t\t\t\t\tShipping fees may be calculated during order completion,\n\t\t\t\t\t\tor added to the quote for corporate orders.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t<\/section>\n\n\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t<section class=\"ig-policy-section\">\n\n\n\t\t\t\t\t\t\t\t<h2>\n\n\t\t\t\t\t\t\t\t\t5. Delivery Address Details\n\t\t\t\t\t\t\t\t<\/h2>\n\n\n\t\t\t\t\t\t\t\t<div class=\"ig-policy-text\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<p>\n\t\t\t\t\t\tThe client is responsible for providing a correct and complete address,\n\t\t\t\t\t\tphone number and delivery details.\n\t\t\t\t\t<\/p>\n\n\t\t\t\t\t<p>\n\t\t\t\t\t\tAn error in the address details or an inability to reach the recipient\n\t\t\t\t\t\tmay result in delayed delivery or additional shipping\n\t\t\t\t\t\tcosts.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t<\/section>\n\n\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t<section class=\"ig-policy-section\">\n\n\n\t\t\t\t\t\t\t\t<h2>\n\n\t\t\t\t\t\t\t\t\t6. Delays Beyond Our Control\n\t\t\t\t\t\t\t\t<\/h2>\n\n\n\t\t\t\t\t\t\t\t<div class=\"ig-policy-text\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<p>\n\t\t\t\t\t\tSome delays may occur due to circumstances beyond\n\t\t\t\t\t\tour control, such as shipping company delays, weather conditions,\n\t\t\t\t\t\tofficial procedures or force majeure.\n\t\t\t\t\t<\/p>\n\n\t\t\t\t\t<p>\n\t\t\t\t\t\tIn such cases we will follow up on the order and provide\n\t\t\t\t\t\tthe available information to the client as far as possible.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t<\/section>\n\n\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t<section class=\"ig-policy-section\">\n\n\n\t\t\t\t\t\t\t\t<h2>\n\n\t\t\t\t\t\t\t\t\t7. Receiving and Inspecting the Order\n\t\t\t\t\t\t\t\t<\/h2>\n\n\n\t\t\t\t\t\t\t\t<div class=\"ig-policy-text\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<p>\n\t\t\t\t\t\tWe recommend inspecting the shipment upon receipt and verifying the number\n\t\t\t\t\t\tof parcels and the apparent condition of the packaging and products.\n\t\t\t\t\t<\/p>\n\n\t\t\t\t\t<p>\n\t\t\t\t\t\tIf damage, shortage or a discrepancy appears, contact us as\n\t\t\t\t\t\tsoon as possible with the order number and clear photos to help us\n\t\t\t\t\t\treview the case.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t<\/section>\n\n\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t<section class=\"ig-policy-section\">\n\n\n\t\t\t\t\t\t\t\t<h2>\n\n\t\t\t\t\t\t\t\t\t8. Large Orders\n\t\t\t\t\t\t\t\t<\/h2>\n\n\n\t\t\t\t\t\t\t\t<div class=\"ig-policy-text\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<p>\n\t\t\t\t\t\tLarge orders or those containing products from different sources\n\t\t\t\t\t\tmay be split into more than one shipment when this is\n\t\t\t\t\t\tnecessary to fulfil the order.\n\t\t\t\t\t<\/p>\n\n\t\t\t\t\t<p>\n\t\t\t\t\t\tAny special shipping arrangements are clarified within the quote\n\t\t\t\t\t\tor in the communication relating to the order.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t<\/section>\n\n\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t<section class=\"ig-policy-section\">\n\n\n\t\t\t\t\t\t\t\t<h2>\n\n\t\t\t\t\t\t\t\t\t9. Shipping Communication\n\t\t\t\t\t\t\t\t<\/h2>\n\n\n\t\t\t\t\t\t\t\t<div class=\"ig-policy-text\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<p>\n\t\t\t\t\t\tTo ask about an order or shipment status, contact us via:\n\t\t\t\t\t\t<a href=\"mailto:admin@icon-gifts.store\">\n\t\t\t\t\t\t\tadmin@icon-gifts.store\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t<\/section>\n\n\n\t\t\t\t\t\t\n\n\t\t\t\t\t<\/main>\n\n\n\n\t\t\t\t\t<!-- SIDEBAR -->\n\n\t\t\t\t\t<aside class=\"ig-policy-aside\">\n\n\n\t\t\t\t\t\t<span class=\"ig-policy-aside__label\">\n\t\t\t\t\t\t\tNeed Help?\n\t\t\t\t\t\t<\/span>\n\n\n\t\t\t\t\t\t<h3>\n\t\t\t\t\t\t\tContact the Icon Gifts Team\n\t\t\t\t\t\t<\/h3>\n\n\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\tIf you have a question about an order or a specific policy,\n\t\t\t\t\t\t\tyou can contact us directly.\n\t\t\t\t\t\t<\/p>\n\n\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\thref=\"mailto:admin@icon-gifts.store\"\n\t\t\t\t\t\t\tclass=\"ig-policy-contact\"\n\t\t\t\t\t\t>\n\n\t\t\t\t\t\t\tadmin@icon-gifts.store\n\n\t\t\t\t\t\t<\/a>\n\n\n\t\t\t\t\t\t<div class=\"ig-policy-notice\">\n\n\t\t\t\t\t\t\t<strong>\n\t\t\t\t\t\t\t\tNote\n\t\t\t\t\t\t\t<\/strong>\n\n\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\tAny mandatory rights granted to the client by the\n\t\t\t\t\t\t\t\tapplicable law remain in force even\n\t\t\t\t\t\t\t\tif they are more protective than this policy.\n\t\t\t\t\t\t\t<\/p>\n\n\t\t\t\t\t\t<\/div>\n\n\n\t\t\t\t\t<\/aside>\n\n\n\t\t\t\t<\/div>\n\n\n\t\t\t<\/div>\n\n\t\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2706","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/icon-gifts.store\/en\/wp-json\/wp\/v2\/pages\/2706","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icon-gifts.store\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/icon-gifts.store\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/icon-gifts.store\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/icon-gifts.store\/en\/wp-json\/wp\/v2\/comments?post=2706"}],"version-history":[{"count":1,"href":"https:\/\/icon-gifts.store\/en\/wp-json\/wp\/v2\/pages\/2706\/revisions"}],"predecessor-version":[{"id":2707,"href":"https:\/\/icon-gifts.store\/en\/wp-json\/wp\/v2\/pages\/2706\/revisions\/2707"}],"wp:attachment":[{"href":"https:\/\/icon-gifts.store\/en\/wp-json\/wp\/v2\/media?parent=2706"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}