Privacy Policy

We may collect information you provide to us directly, such as:

• Name and company name.
• Phone number and email address.
• Billing or shipping address.
• Order, product and quantity details.
• Quote request details.
• Logos or files you send for customization and printing purposes.
• Correspondence between you and the Icon Gifts team.

Some technical data may also be collected automatically, such as device type, browser, IP address and usage data, according to the tools and services used on the website.

We use the information as necessary to provide and operate our services, including:

• Processing and managing orders.
• Communication regarding the order or quote.
• Shipping and delivery preparation.
• Customer account management.
• Carrying out the required customization and printing.
• Providing customer service and support.
• Protecting the website and limiting misuse and fraud.
• Improving user experience and website performance.
• Sending marketing messages where permitted and appropriate.

Payments may be processed through external payment service providers according to the payment method available at the time the order is completed.

Payment data is also subject to the security policies and procedures of the payment service provider used.

We may share the minimum data necessary with service providers who help us fulfil the order, such as:

• Shipping and delivery companies.
• Payment service providers.
• Hosting and technical service providers.
• Services used to manage communication and orders.
• Official authorities when disclosure is legally required.

We do not use client data outside the legitimate purposes related to operating the service except on an appropriate legal basis.

The website may use cookies or similar technologies to maintain the user session, operate the shopping cart, remember certain preferences and analyze site performance.

You can control cookies from your browser settings, however disabling some essential cookies may affect certain website functions.

We retain data for the period necessary to fulfil the purpose for which it was collected, or to fulfil the order, or to meet the regulatory, accounting and operational obligations that apply to us.

Once the legitimate need for the data ends, it is deleted or anonymized wherever appropriate and possible.

We take reasonable technical and organizational measures to help protect data from unauthorized access, modification or use.

However, no method of electronic transmission or storage can be guaranteed to be 100% secure.

Depending on the laws applicable to you, you may have the right to request access to your data, or to correct, update or delete it, or to object to certain uses of it.

You may also request to stop receiving non-essential marketing messages.

Some technical services used to operate the website may rely on service providers operating from different countries. Where this results in a data transfer, we handle it in accordance with the legal requirements applicable to the case.

For any question related to privacy or your data, you can contact us via:

Email: admin@icon-gifts.store