Returns & Refunds Policy

Eligible non-customized products may be returned or exchanged within 14 days from the date of receipt unless a legally exempt case applies.

The product must be in its original condition, unused, with its original components and accessories where this is required by the nature of the product.

Products manufactured, or printed with a logo, name or design according to the client's specifications, are not eligible for return due to a change of mind after customization has begun, provided they match the approved specifications.

This does not affect the client's rights if the product is defective or does not match the approved specifications.

If you receive a defective product or one that does not match the agreed specifications, please contact us as soon as you discover the issue.

For cases to which the statutory period applies, an exchange or return request may be processed within 30 days from receipt or within the longer period set by the applicable law or warranty.

• Customized products matching the approved specifications.
• Products that have been used or damaged through misuse.
• A product whose condition has changed in a way that prevents resale due to the client.
• Products whose nature excludes returns under the applicable law.

No exception applies in a way that reduces a mandatory right granted to the client by law.

You may contact us to request order cancellation before preparation or shipping begins.

For customized orders, cancellation may not be possible after the design has been approved and production started, or the costs already incurred may be deducted where the law permits.

Send your request to: admin@icon-gifts.store

Preferably attach:

• Order number.
• Product name.
• Reason for the return or exchange request.
• Clear photos in case of damage, defect or discrepancy.

After the returned product is received and the order status reviewed, the due refund is processed via the appropriate payment method and available procedures.

After a refund is processed, the amount may take additional time to appear depending on the bank or the payment service provider.

For corporate orders, large quantities and made-to-order products, the quote or contract may include additional terms relating to samples, approval, cancellation and returns.

These terms form part of the agreement as long as they do not diminish any mandatory legal rights applicable to the transaction.