1. Order Processing Start
Order preparation begins after all required details are received, the order is confirmed and the agreed payment requirements are met.
For ready-made products, preparation begins according to the stock availability at the time of the order.
2. Custom Orders
Products that include a custom logo, name, design or packaging may require additional preparation time.
The actual production period begins after the design or digital sample is approved and the information required from the client is complete.
3. Delivery Time
The production and delivery period is an estimate determined according to the product, quantity and delivery location, and it may appear at order completion or be agreed within the quote.
No timeframe is considered a binding final deadline unless it has been expressly confirmed in writing.
4. Shipping Fees
Shipping cost depends on the delivery location, the nature of the order, its size, weight and the shipping method.
Shipping fees may be calculated during order completion, or added to the quote for corporate orders.
5. Delivery Address Details
The client is responsible for providing a correct and complete address, phone number and delivery details.
An error in the address details or an inability to reach the recipient may result in delayed delivery or additional shipping costs.
6. Delays Beyond Our Control
Some delays may occur due to circumstances beyond our control, such as shipping company delays, weather conditions, official procedures or force majeure.
In such cases we will follow up on the order and provide the available information to the client as far as possible.
7. Receiving and Inspecting the Order
We recommend inspecting the shipment upon receipt and verifying the number of parcels and the apparent condition of the packaging and products.
If damage, shortage or a discrepancy appears, contact us as soon as possible with the order number and clear photos to help us review the case.
8. Large Orders
Large orders or those containing products from different sources may be split into more than one shipment when this is necessary to fulfil the order.
Any special shipping arrangements are clarified within the quote or in the communication relating to the order.
9. Shipping Communication
To ask about an order or shipment status, contact us via: admin@icon-gifts.store